Last updated 04/01/2024

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We want you to be happy with your Melanin Child Stories product purchases. In the event that you have an issue with your Melanin Child Stories product you purchased, please let us know by reaching out to us at melaninchildstories@hotmail.com. We are happy to issue you a full refund of the purchase price (minus shipping and handling, gift wrapping, or other service fees) upon receipt of your unopened or unused product within 30 days from the date that the product was delivered to you.

Refunds will be credited in the form of store credit via an e-gift card. Purchases of gift certificates and/or sale items cannot be returned for a refund.

We, unfortunately, cannot receive returns of opened or used products.

There will be a standard shipping fee of £6 when returning your product, and this fee will be deducted from the total store credit rewarded. All returns must be postmarked within 30 days of delivery. For example, a product delivered on June 1st, 2023 must be submitted to the shipping carrier by June 30th, 2023 in order to be granted a store credit. 

We will provide you with a return label and you will receive store credit in exchange for the product once it is returned to our facility. This store credit will be sent in the form of an e-gift card. Once we have received and processed the returned item(s), you will receive an email notification to the original email used to place the order. 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at melaninchildstories@hotmail.com to obtain a Return.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven to ten (7-10) days from the receipt of your item to process your return. Refunds will be credited in the form of store credit via an e-gift card. Purchases of gift certificates and/or sale items cannot be returned for a refund.. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Apparel

• products that have been opened

• products that have been used

• products without original packaging

For defective or damaged products, please contact us at the customer service email below.

Please Note

• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have questions regarding our policy, please contact us at melaninchildstories@hotmail.com during our business hours of Monday-Friday between 9am- 5pm.

How to return items to Melanin Child Stories

To return items to melaninchildstories.co.uk , please follow these easy steps:

1. Send an email to support melaninchildstories@hotmail.com with your order number (if you don’t have it—please specify your name, email you used to place your order and address) and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.

2. Using the return label provided to you by Melanin Child Stories, pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment.

 

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 5-7 business days from our receipt of the package for your account to be credited.

All returns are made to our office at 21 Tamar Rise, Chelmsford, Essex, CM1 7QL.

Returns will not be accepted without prior authorization.

Please note, we cannot assume responsibility for lost return shipments. We are unable to credit any original shipping charges that you paid unless the return was a result of our error.