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Frequently asked

QUESTIONS

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  • Q: Do you accept P.O.s/bulk order requests (from schools, nurseries and other organizations)?
    A: Yes! Please contact us via email at melaninchildstories@hotmail.com with a detailed request and we’ll do our best to fulfill your order.
  • Q. Are you a publisher?
    A: We are now an official, independent bookstore. You can support our small business by purchasing books directly through our Melanin Child Stories Shop.
  • Q: I’m looking for a specific type of book. Can you offer a recommendation?
    A: Absolutely! You can reach us via email at melaninchildstories@hotmail.com for recommendations.
  • Q: How long will it take for me to receive my order ?
    A. Allow 1-2 days for processing, and 2-10 days for shipping, expect for special next day guaranteed before 1pm. You will receive an email and a text message once your item has been shipped, if you don't receive one please email melaninchildstories @hotmail.com.
  • Q: Do you only feature picture books?
    A: At the moment, yes. We focus on baby board books and children’s picture books. We believe that the best way to combat racism is to expose children from day one to inclusive, diverse, and inclusive stories. And what better way to do that than with books?!
  • Q. Do you ship worldwide ?
    A: Yes, we do ship worldwide, all postage and shipping times are available at checkout.
  • Q. What dolls are available?
    In total we have 16 Dolls. The only dolls and products we have available are listed on our websites shop page. Once an item is sold out, it is no longer available. You can signup for mailing list to be notified of when items are back in stock.
  • Q. What if I type in my address incorrectly, can the item be re-sent ?
    A: Yes, it can be re-sent but you will need to pay for the postage back as this isn't an error on our side.
  • Q. Are customs included in the final price ?
    A: It is recommendable to check with customs prior to making a purchase to understand the additional costs that may apply, as the item price or shipping cost does not include any import duties, taxes, or charges.
  • Q. Can you make me a custom Doll?
    A. We do not offer custom dolls, but this is something we are thinking about doing in the near future.
  • Q. Can we purchase your Dolls anywhere else?
    Official Melanin Child Stories Dolls, AKA (Nefertiti Dolls) products are available through our website at www.melaninchildstories.com
  • Q. Do you plan on bringing any more products out ?
    A: Yes, we do. Sign up to our mailing list and follow us on social media so you don't miss out on news from the company, updates and much more!
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